Platform Solutions Ltd. is a prominent company in Bangladesh specializing in high-end lighting and hardware solutions. Established in 2013, they have partnered with globally recognized brands like Yale-ASSA ABLOY for door lock hardware and FLOS & Ares for architectural and decorative lighting. Their comprehensive approach includes not only providing top-quality products but also offering consultancy, installation, commissioning, and support services. With a commitment to innovation and quality, Platform Solutions Ltd. has become a trusted name in the industry, contributing to the sustainable development of Bangladesh by introducing cutting-edge technologies and solutions.
The Issues
Justice & Care faced a myriad of challenges stemming from their legacy systems and manual processes, hindering their operational efficiency and growth:
Incompatibility with Existing Processes
The organization struggled to find an off-the-shelf software solution that seamlessly integrated with their unique business processes. This incompatibility led to inefficiencies, data inconsistencies, and a lack of automation in critical workflows.
Inventory Management Nightmares
Inaccuracies in inventory tracking were a constant headache, resulting in either overstocking of items, tying up valuable resources, or stockouts, leading to missed opportunities and dissatisfied stakeholders. This lack of visibility into inventory levels made planning and procurement a guessing game.
Financial Blind Spots
Decision-makers lacked real-time access to crucial financial data. Generating reports was a time-consuming and error-prone process, making it difficult to make informed decisions promptly. This lack of financial visibility hindered strategic planning and budgeting.
Collaboration Roadblocks
The absence of a unified system created silos between departments, hindering effective communication and collaboration. Information was scattered across disparate systems, making it difficult for teams to work together seamlessly. This lack of transparency slowed down decision-making and hampered overall productivity.
Decentralized Management Struggles
With multiple branches operating independently, Justice & Care struggled to manage them from a central location. This led to inconsistencies in processes, reporting, and data collection, making it challenging to maintain a unified overview of the organization’s performance.
Delayed and Inaccurate Reporting
Due to the manual nature of their operations, generating reports was a laborious and time-consuming process. Reports were often outdated by the time they were completed, limiting their usefulness for timely decision-making. Additionally, the potential for human error in data entry further undermines the accuracy and reliability of these reports.
How Resolved It?
Through the implementation of AKIJ BPO’s custom ERP solution, Managerium, Justice & Care has successfully overcome their operational challenges:
Seamless Integration with Existing Processes
Managerium was meticulously designed and customized to align with Justice & Care’s unique business processes, ensuring a seamless fit and maximizing efficiency from day one. The solution seamlessly integrates with their existing systems, eliminating data silos and automating workflows to reduce manual intervention.
Real-Time Inventory Visibility
Managerium’s robust inventory management module provides real-time visibility into stock levels across all locations. Automated alerts for low stock levels and reorder points prevent stockouts, while comprehensive reporting tools enable better demand forecasting and inventory optimization.
Instantaneous Financial Insights
With Managerium, decision-makers now have instant access to accurate and up-to-date financial data through customizable dashboards and reports. This empowers them to make informed decisions based on real-time insights, leading to improved financial planning and control.
Unified Collaboration Platform
Managerium serves as a centralized hub for all departments, fostering collaboration and streamlining communication. The platform facilitates seamless information sharing, task management, and document collaboration, breaking down silos and improving cross-functional teamwork.
Centralized Multi-Branch Management
Managerium enables Justice & Care to efficiently manage all their branches from a single platform. Standardized processes, real-time data consolidation, and centralized reporting provide a unified view of the entire organization, simplifying decision-making and ensuring consistency across locations.
On-Demand, Accurate Reporting
Managerium automates report generation, providing instant access to accurate and relevant data. Customizable reports and dashboards offer insights into key performance indicators, enabling data-driven decision-making and proactive issue resolution.
What Was Our Process?
AKIJ BPO employed a phased approach to implement Managerium, ensuring a smooth transition and successful resolution of Justice & Care’s operational challenges:
Discovery and Planning
The initial phase involved in-depth consultations with Justice & Care stakeholders to understand their pain points, existing processes, and specific requirements. This collaborative process allowed us to design a tailored ERP solution that aligned perfectly with the organization’s goals and objectives.
System Configuration and Customization: Leveraging the flexibility of Managerium, AKIJ BPO configured and customized the system to match Justice & Care’s unique business processes. This involved setting up modules for inventory management, financial accounting, multi-branch management, and reporting, ensuring the solution seamlessly integrated with their existing workflows.
Data Migration and Cleansing: To ensure data integrity, we meticulously migrated data from Justice & Care’s legacy systems into Managerium. This involved data cleansing, validation, and transformation to ensure accuracy and consistency across the new platform.
Training and Rollout: A comprehensive training program was conducted to equip Justice & Care staff with the knowledge and skills needed to effectively use Managerium. This included hands-on workshops, online tutorials, and ongoing support to ensure smooth adoption and maximize user proficiency.
System Testing and Optimization: Rigorous testing was conducted throughout the implementation process to identify and resolve any issues or bugs. This iterative approach allowed us to fine-tune the system and ensure optimal performance before the full rollout.
Go-Live and Post-Implementation Support: Upon successful testing, Managerium was deployed across all Justice & Care locations. AKIJ BPO continued to provide post-implementation support, including troubleshooting, system updates, and training refreshers, to ensure a seamless transition and ongoing user satisfaction.
