About 10 Minute School
10 Minute School (10MS), founded in 2015 by Ayman Sadiq, is the largest online education platform in Bangladesh. Reaching millions of students, it offers a wide array of courses ranging from academic subjects for grades 1-12 to university admission preparation, skill development, and language learning. Content is delivered through engaging video lessons, quizzes, live classes, and a mobile app, providing flexibility and accessibility to learners. While many courses are free, 10MS also offers premium subscriptions for more in-depth learning. The platform’s impact has been significant, contributing to increased access to education and skill development across Bangladesh. Recent figures indicate 10 Minute School employs around 2,945 employees.
The Issues
10 Minute School faced a number of significant challenges with their previous HR management system, leading them to seek a more comprehensive HRIS solution from AKIJ BPO.
One of the most pressing issues was unreliable communication. Employees were consistently missing important updates and reminders due to inconsistent push and pop-up notifications. This lack of real-time communication was hindering overall productivity and engagement.
Additionally, 10 Minute School struggled with the complexities of managing multiple shifts. The existing system did not provide efficient tools for scheduling, tracking attendance, or handling shift changes, leading to confusion and potential errors in payroll calculations.
The inability to track employee leave and movements in real-time was another major concern. This lack of transparency made it difficult for managers to plan effectively and ensure adequate staffing levels at all times.
Furthermore, employees were frustrated by the inaccessibility of past payslips and applications from the previous system. This not only created inconvenience but also raised potential compliance issues.
In the modern mobile-centric workplace, 10 Minute School recognized the need for a mobile app that would enable remote attendance tracking and access to various applications. Their existing system lacked this critical functionality, limiting flexibility for employees and managers alike.
Finally, the manual payroll generation process was a significant burden on the HR team. The reliance on Excel spreadsheets was time-consuming, prone to errors, and inefficient, especially as the company continued to grow.
How We Resolved It?
Through the implementation of AKIJ BPO’s custom HRIS solution, PeopleDesk, 10 Minute School successfully overcame their HR management challenges:
- Notification Issues: PeopleDesk’s robust notification system ensures that employees receive timely and consistent push and pop-up notifications, eliminating missed updates and improving overall communication.
- Multiple Shifts: PeopleDesk’s intuitive shift management module simplifies scheduling, attendance tracking, and shift adjustments, streamlining operations for managers and ensuring accurate payroll calculations.
- Leave & Movement Tracking: The real-time leave and movement tracking feature provides managers with complete visibility into employee availability, enabling better workforce planning and resource allocation.
- Payslip & Application Retrieval: PeopleDesk’s secure document repository allows employees to easily access their payslips and other applications from the previous system, eliminating inconvenience and ensuring compliance.
- Mobile App Benefits: The PeopleDesk mobile app empowers employees to clock in/out remotely, apply for leave, view payslips, and access other HR services on the go, enhancing flexibility and engagement.
- Manual Payroll Generation: PeopleDesk automates the entire payroll process, eliminating the need for manual Excel calculations. This saves significant time for the HR team, reduces the risk of errors, and ensures timely and accurate payroll disbursement.
What Was Our Process?
AKIJ BPO employed a comprehensive and collaborative methodology to address the HR challenges faced by 10 Minute School through the implementation of PeopleDesk:
Needs Assessment and Analysis
The AKIJ BPO team started the project by doing a full needs assessment. They did this by talking to key partners and HR staff at 10 Minute School in-depth. This helped everyone understand exactly what the problems were and what they wanted to happen.
Customization and Configuration
Because PeopleDesk is so flexible, we were able to make the HRIS system fit 10 Minute School’s specific organizational structure, processes, and legal needs. Setting up sections for things like salary, job management, tracking leaves, alerts, and more was part of this.
Data Migration and Integration
To make sure the change went smoothly, we carefully moved staff data from the old system to PeopleDesk. This included old records, details about wages, and leave amounts. Integrations were also set up with other important tools that 10 Minute School uses.
Testing and Quality Assurance
At different stages of development, the software was put through a lot of tests to find and fix any bugs or problems. This included user acceptance testing (UAT) with 10 Minute School workers to get their opinion and make sure the system worked the way they thought it would.
Training and Rollout
We trained both HR managers and workers how to use PeopleDesk successfully through in-depth training classes. As part of this, there was hands-on training, paperwork, and continued help to make sure the adoption went smoothly.
Continuous Improvement
We set up a feedback loop with 10 Minute School to get continuing feedback and recommendations for improvements since we know that HR needs change over time. By iteratively improving PeopleDesk, this method keeps it in sync with the organization’s evolving needs.
