Job Title: Intern For Customer Success Team
About Us:
IBOS Limited is a leading ERP provider. We are committed to delivering exceptional customer experiences and ensuring our clients achieve maximum value from our solutions.
Your Opportunity:
We’re seeking a motivated, tech-savvy intern to join our dynamic Customer Success team. As a Customer Success Intern, you’ll play a vital role in supporting our clients, troubleshooting technical issues, and contributing to their success. This is a fantastic opportunity to gain hands-on experience in a fast-paced tech environment, develop valuable skills, and launch your career in customer success.
Key Responsibilities:
- Provide Expert Support: Deliver top-notch customer support through email, phone, and remote assistance tools.
- Troubleshoot with Precision: Diagnose and resolve software issues promptly and effectively, ensuring client satisfaction.
- Empower Users: Train and guide customers on maximizing our software’s benefits, sharing best practices and tips.
- Collaborate Effectively: Work closely with development teams to identify and address software bugs and glitches.
- Build Knowledge: Document support procedures and contribute to our knowledge base, ensuring valuable information is readily available.
- Foster Communication: Communicate clearly with stakeholders to ensure seamless software implementation and usage.
Qualifications:
- Education: Bachelor’s degree (or in progress) in Computer Science, Software Engineering, Information Technology, or a related field. Fresh graduates are encouraged to apply!
- Technical Skills: Proficiency in Excel and SQL.
- Soft Skills: Excellent communication, problem-solving, and interpersonal abilities.
- Bonus Points: Prior experience in customer service, technical support, or a related field is a plus.
What We Offer:
- Mentorship: Learn from seasoned professionals in the customer success field.
- Real-World Experience: Gain hands-on experience with cutting-edge software and technologies.
- Career Growth: Develop the skills and knowledge to thrive in a customer-centric organization.
- Collaborative Environment: Work alongside a supportive and innovative team.
To Apply:
If you’re ready to kickstart your career in customer success, please submit your resume and a cover letter outlining your passion for technology and customer service to [Email Address for
Applications Deadline: June 30, 2024.
