Welcome to iBOS Limited

These Terms and Conditions (“Terms”) govern your access to and use of our software (“Software”) and related services (“Services”) offered through our website (ibos.io). By accessing or using the Software or Services, you agree to be bound by these Terms.

Delivery Time 

iBOS Limited’s software solutions are cloud-based and delivered electronically upon completing your subscription and payment. You will receive immediate access to the software upon confirmation of subscription and payment. A system-generated email would be sent to the authorized email address with log-in credentials (user ID and password) and an electronic purchase invoice. 

Return Policy 

Due to the digital nature of the product, we do not offer returns. However, we do offer a free trial period of 14 days for you to evaluate the software before committing to the paid subscription. 

Refund and Termination Policy 

Due to the digital nature of the product, we do not offer refunds. However, you can cancel your subscription anytime. However, we do offer a free trial period of 14 days for the user to evaluate the software before committing to the paid subscription. 

After-Sales service

iBOS Limited is committed to providing excellent after-sales service to our subscribers. We offer comprehensive online resources, including user guides, tutorials, and FAQs, to help users get the most out of the Software. Additionally, we offer email support to answer your questions and address any technical issues you may encounter.

Subscriptions

iBOS Limited’s software operates on a monthly subscription model. The user can choose from various subscription plans offered on our website, each with different features and pricing. The subscription of the user will automatically renew on a monthly or yearly basis unless they cancel it before the end of their current subscription period. They may cancel their subscription at any time but may not receive a refund.

Payment

The user agrees to pay the subscription fees for their chosen plan. We accept payments in USD through international credit cards only. Their credit card will be automatically charged on a monthly/yearly basis based on their subscription plan at the beginning of their subscription period. The user may cancel their subscription at any time but may not receive a refund.

All prices mentioned in the subscription plan exclude all applicable taxes. Therefore, any payment, price, and/or amount payable by the user to iBOS Limited is subject to (i) any withholding or similar tax; or (ii) any tax (including without limitation VAT and GST) or other tax or levy not collected by iBOS Limited; or (iii) any other tax or other government levy of whatever nature, the full amount of that tax or levy shall be solely the user’s responsibility, and shall not reduce the amount to which iBOS Limited is entitled under this Agreement. The user agrees to indemnify and hold iBOS Limited harmless against any and all claims by any competent tax authority related to any such withholding or similar taxes, as well as any penalties and/or interest thereon.

Personal Information and Privacy

The user is responsible for maintaining the confidentiality of the username, password, and other sensitive information. They are responsible for all activities that occur in their user account, and they agree to inform us immediately by email or phone of any unauthorized use of their user account. We are not responsible for any loss or damage to the user or to any third party incurred as a result of any unauthorized access and/or use of the user’s account or otherwise. 

Complaints

If we receive a complaint from any person regarding your activities as part of using the Services, we will forward the complaint to the primary email address of your user account. You must respond to the complainant directly within 10 days of receiving the complaint forwarded by us. If you do not respond to the complainant within 10 days from the date of our email to you, we may disclose your name and contact information to the complainant to enable the complainant to take legal action against you. 

Inactive User Accounts Policy

We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such an account will be deleted. We will provide the user with prior notice of such termination and an option to back up their data. 

Disclaimer of Warranties

USER NEED TO EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT THEIR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. iBOS LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. iBOS LIMITED MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT THE USER’S OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE, OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM iBOS LIMITED, ITS EMPLOYEES, OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.

Limitation of Liability

THE USER NEED TO AGREE THAT iBOS Limited SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY THEIR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF iBOS Limited HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  

Modification of Terms of Service

We may modify this Agreement upon notice to the user at any time through a service announcement or by sending an email to their primary email address. If we make significant changes to the Agreement that affect their rights, they will be provided with at least 30 days advance notice of the changes by email to their primary email address.

End Of Terms Of Service

If you have any questions or concerns regarding this Agreement, please contact us at contact@ibos.io